How can we help?
Everything about your kit, shipping, returns and orders — in one place.
The Kit
Does it hurt?
No — there are no blades against your skin. The roller buffs away one ultra-thin layer of dead skin at a time and leaves healthy skin untouched. Gentle enough for first-timers.
How fast will I see results?
Most customers feel noticeably smoother heels after the first 10-minute session. For thicker calluses, expect your best results within 2–3 uses.
Is it rechargeable and waterproof?
Yes — USB rechargeable with up to 100 minutes per charge, and fully IPX7 waterproof. Use it in the shower and rinse it under the tap.
How do I clean it?
Rinse the head under the tap (the device is fully waterproof) and use the included cleaning brush for the roller. The vacuum chamber empties with one click.
Shipping & Delivery
How long does delivery take?
Orders ship from our US warehouse and arrive in 3–7 business days.
How much does shipping cost?
Nothing — shipping is free on every US order.
Will I get tracking?
Yes. As soon as your order ships you’ll receive an email with your tracking number.
Returns & 60-Day Guarantee
How does the 60-day guarantee work?
Try the kit for up to 60 days. If your feet aren’t noticeably smoother, we refund every cent — no forms, no fuss.
How do I request a refund?
Email hello@zelbea.com with your order number and a short note. We reply within 24 hours and process refunds right away.
My order arrived damaged — what now?
We’ll make it right. Send a photo to hello@zelbea.com and we’ll ship a replacement or refund you — your choice.
Orders & Payment
Can I change or cancel my order?
If it hasn’t shipped yet, yes — email hello@zelbea.com as soon as possible with your order number.
Is checkout secure?
Yes — payments run through Shopify’s encrypted checkout. We never see or store your card details.