Privacy policy

This Privacy Policy describes how Zelbea ("we", "us", "our") collects, uses, and protects your personal information when you visit zelbea.com (the "Site") or make a purchase from us.

Information we collect

When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual web pages you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (credit card numbers, Apple Pay, Google Pay, Shop Pay, or PayPal details), email address, and phone number. We refer to this information as "Order Information".

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

How we use your information

We use the Order Information we collect to:

  • Fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations)
  • Communicate with you regarding your order
  • Screen our orders for potential risk or fraud
  • Provide you with information or advertising relating to our products or services, when in line with your preferences

We use the Device Information we collect to:

  • Help us screen for potential risk and fraud
  • Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site)
  • Assess the success of our marketing and advertising campaigns

Sharing your personal information

We share your Personal Information with third parties to help us use it as described above. For example:

  • Shopify powers our online store — you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
  • Google Analytics helps us understand how our customers use the Site — you can read more here: https://www.google.com/intl/en/policies/privacy/. You can opt-out here: https://tools.google.com/dlpage/gaoptout
  • Fulfillment partners ship your orders. We share only the information needed to deliver your package (name, shipping address, contact details).
  • Email marketing platforms may be used to send you order updates, marketing emails (if you opt in), and other customer communications.
  • Payment processors handle your payment securely. We do not see or store your full credit card information.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

We do NOT sell your personal information

We do not sell, rent, or trade your Personal Information to any third party for monetary or other valuable consideration.

Cookies

Cookies are small data files transferred to your device when you visit a website. We use cookies for several purposes, including:

  • To remember items in your shopping cart
  • To process orders and protect against fraud
  • To analyze how visitors use our Site (analytics)
  • To enable marketing features (advertising pixels, retargeting)

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Site.

Your rights

If you are a resident of the European Economic Area (EEA), the United Kingdom, or California, you have the right to:

  • Access the Personal Information we hold about you
  • Correct inaccuracies in your Personal Information
  • Delete your Personal Information (subject to certain legal exceptions)
  • Opt-out of marketing communications at any time
  • Object to our processing of your Personal Information
  • Receive a portable copy of your Personal Information

To exercise any of these rights, please contact us at hello@zelbea.com. We will respond within 30 days.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We retain Order Information for as long as needed to comply with tax, legal, and accounting obligations.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The "last updated" date below will indicate when the most recent changes were made.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

This Privacy Policy was last updated on May 23, 2026.