Contact information
We're here to help. Whether you have a question about your order, our products, shipping, or returns, our team is happy to assist.
📧 Email us
This is the fastest way to reach us. We read and respond to every message personally.
⏱ Support hours
Monday – Friday
9 AM – 6 PM EST (Eastern Standard Time)
We reply to all messages within 24 hours on business days. Messages sent on weekends or U.S. holidays will be answered the next business day.
🛍️ For order-related questions
Please include your order number in your email so we can locate your order quickly. Order numbers begin with the # symbol and can be found in your order confirmation email.
📦 For wholesale or bulk inquiries
If you're interested in placing a wholesale order (10+ units of the same product), email us at hello@zelbea.com with the subject line "Wholesale inquiry" and let us know:
- Your business name
- Quantity you're interested in
- Shipping address
- Any relevant resale documentation
🤝 For partnerships, press, or collaborations
For media inquiries, brand partnerships, or content collaborations, please email hello@zelbea.com with the subject "Partnership" and brief details about your proposal.
💬 Stay connected
For the latest products, exclusive offers, and self-care content, subscribe to our newsletter at zelbea.com and follow us on social media.
Contact information last updated on May 23, 2026.