Help center

Questions, answered.

Everything you need to know about Zelbea — shipping, returns, product care, and how each device works.

Shipping & delivery

All orders ship within 24 hours from our US warehouse and arrive in 3–7 business days. Free US shipping on every order, no minimum required.
Currently we ship exclusively to the United States. International shipping is coming soon — subscribe to our newsletter to be the first to know.
Yes. You'll receive a tracking number by email as soon as your order ships, usually within 24 hours of placing it.
If your package hasn't arrived within 10 business days of shipping, email us at hello@zelbea.com with your order number and we'll trace it immediately.

Returns & guarantee

30-day money-back guarantee. If you're not noticeably happier with your results within 30 days, email us and we refund every cent. No forms, no questions, no drama.
Email hello@zelbea.com with your order number. We'll send return instructions within one business day.
Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method. Bank processing can add a few extra days.

Product care

Yes. Our callus remover uses a rotating roller (no blades, no sharp edges) safe for daily use. The LED facial massager has clinically-tested light therapy gentle enough for sensitive skin.
Callus remover & foot grinder: 2–3 times per week initially, then weekly for maintenance. LED facial massager: 5–10 minutes daily for best results.
The Electric Callus Remover is splash-resistant and works wet or dry — perfect for in-shower use. The LED Facial Massager is NOT waterproof; use it on dry skin only.
For the callus remover: detach the roller head and rinse under warm water. Use the included brush to remove any residue. For the LED massager: wipe the surface gently with a soft, slightly damp cloth (never submerge).
Fully charged, the callus remover lasts ~60 minutes of continuous use. The LED facial massager lasts ~10 sessions per charge.

Orders & payment

All major credit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and PayPal where enabled. All transactions are SSL-encrypted.
Orders can be modified or cancelled within 2 hours of placing them. After that, they're already in fulfillment. Email us right away if you need to make a change.
100%. We use Shopify Payments (PCI-DSS Level 1 certified) and SSL encryption end-to-end. We never see or store your full card details.

Still have questions?

We reply to every email within 24 hours on business days.

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